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Queens Wharf


Assess and Repair Corroded Concrete Piling

AIE is a specialist engineering consultancy servicing the needs of clients throughout Australia and New Zealand. Our expertise spans the marine, buildings & infrastructure, power & energy, mining & metals, roads and rail sectors.

Specialising in concrete technology, structural remediation, corrosion and cathodic protection, AIE has a strong understanding of how best to manage our client’s assets. From completion of an initial inspection of your asset/s we can then develop a detailed asset management plan, allowing you as the client to get a full understanding of your current risk profile. Depending on your requirements this can then lead into a cost effective maintenance strategy to ensure the assets are returned to a structurally sound condition.

Utilising AIE’s Project Development Process (APDP) we offer a personalised project management service for small to large projects, covering all stages of project development from feasibility to Front End Engineering & Design, from detailed design to construction completion, and from commissioning to operations.


Corrosion engineering and management

AIE lead the way in Australian & New Zealand engineering practice in marine, concrete, steel, corrosion and cathodic protection technologies. We have a strong safety culture and understand our client’s needs when it comes to the management of HES throughout the engineering and construction phases of a project.

In addition to AIE’s Engineering Services we also provide Remote Piloted Aircraft (RPA) Services (AKA UAV’s). Our services include Remote Inspections, Photogrammetric Mapping, Point Cloud / Digital Elevation Models, Geo-referenced Orthophoto, Environmental Mapping, Agricultural Mapping, Photography / Videography.


Successfully restored full use of the wharf

  • Corrosion engineering and management
  • Condition audits of reinforced concrete and steel structures
  • Coatings inspections, repair procedures and specifications
  • Cathodic protection design, installation, commissioning and monitoring
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Deliver a state of the art customer exerience

The core challenge was to provide a globally consistent contract-to-invoice service across four lines of business – Dynamics, Commercial Operations, Enterprise Services and Original Equipment Manufacturers Operations – that
together represent over 90% of Growtech’s global revenues.

Growtech had previously used seven vendors in five locations across four continents. Processes had become fragmented; meaning quality and service were inconsistent. This lack of standardization was adversely impacting operating costs, productivity and customer satisfaction.


A global managed service model

In a five-year agreement worth £130m ($200m) Growtech, for the first time, entrusted the processing of 90% of the company’s worldwide revenues (more than $3bn in FY2011) to a single global partner.

The scale of this global BPO relationship was unique in managed services, covering six locations worldwide (Dublin, Reno, Fargo, Monterrey, Singapore, Manila), and involving 1,100 employees, 15 languages and more than 4,000 processes.

To manage the complexity and risk, Growtech and Broker established a managed services model, covering the whole ‘contract to invoice’ chain.


A successful transition and operational excellence

  • Completed one of most successful transitions in Growtech’s history
    Scored an ‘A’ in Growtech’s operational excellence measures
  • In excess of 20% cost savings over the term of the contract, totaling $40m
  • A more dynamic, flexible, BPO structure able to adapt to Growtech’s evolving global business