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Queens Wharf


Assess and Repair Corroded Concrete Piling

AIE is a specialist engineering consultancy servicing the needs of clients throughout Australia and New Zealand. Our expertise spans the marine, buildings & infrastructure, power & energy, mining & metals, roads and rail sectors.

Specialising in concrete technology, structural remediation, corrosion and cathodic protection, AIE has a strong understanding of how best to manage our client’s assets. From completion of an initial inspection of your asset/s we can then develop a detailed asset management plan, allowing you as the client to get a full understanding of your current risk profile. Depending on your requirements this can then lead into a cost effective maintenance strategy to ensure the assets are returned to a structurally sound condition.

Utilising AIE’s Project Development Process (APDP) we offer a personalised project management service for small to large projects, covering all stages of project development from feasibility to Front End Engineering & Design, from detailed design to construction completion, and from commissioning to operations.


Corrosion engineering and management

AIE lead the way in Australian & New Zealand engineering practice in marine, concrete, steel, corrosion and cathodic protection technologies. We have a strong safety culture and understand our client’s needs when it comes to the management of HES throughout the engineering and construction phases of a project.

In addition to AIE’s Engineering Services we also provide Remote Piloted Aircraft (RPA) Services (AKA UAV’s). Our services include Remote Inspections, Photogrammetric Mapping, Point Cloud / Digital Elevation Models, Geo-referenced Orthophoto, Environmental Mapping, Agricultural Mapping, Photography / Videography.


Successfully restored full use of the wharf

  • Corrosion engineering and management
  • Condition audits of reinforced concrete and steel structures
  • Coatings inspections, repair procedures and specifications
  • Cathodic protection design, installation, commissioning and monitoring
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Sona Energy


Help create attractive prices and ensure efficient billing

Innovative energy service providers are facing tough competition in the fiercely-contested electricity and gas market. In order to gain new customers they have to offer not only innovative and sustainable products, but also have to create attractively-priced offers and guarantee excellent energy billing and customer services.


Integrated customer service

An integrated service for customer service and energy billing enables innovative energy service providers to focus on energy procurement and marketing. On the one hand this ensures cost control, while on the other hand the companies gain a strong partner for implementing the regulatory and statutory requirements as well as energy management processes.

In conjunction with our customers we have implemented different components from our comprehensive service range in accordance with their requirements and the products offered. These include classic front-office customer service activities, for example customer advice and care. But we also offer effective back-office activities such as customer registration, handling customers who switch providers, auditing and customer billing.


A successful transition and operational excellence

  • Handling customers who switch providers (standardized data and document management, switching suppliers in accordance with GPKE/GeLiGas regulations.
  • Auditing (checking the network usage payments, plausibility check of consumption figures, market partner communication).
  • Customer billing (processing payments, commercial dunning procedures and collection).
  • Customer service (customer care via telephone and in writing, clarification of questions on customer registration and bills receivable and billing).
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Oak Tree Solutions


Deal with outstanding debts

Oak Tree Solutions, is the UK’s number one classified and community website. It brings together “buyers” (consumers looking for something) with “sellers” (businesses and people offering something).

It’s everyone’s local notice board – generating more than 250,000 new listings a week, and attracting 13.7 million visitors and 400 million page views a month. As the business grew, Oak Tree found it was spending increasingly
more time chasing overdue payments.

To improve its cash flow, Oak Tree decided to outsource its credit control function to Broker to benefit from Broker’s finance expertise and track record in accounts receivable & debt collection services.

The task was to develop a speedy and efficient process for improving cash flow and collecting outstanding balances.


Create a dedicated team

To manage the outstanding debts, Broker created a customized collections process and appointed an experienced, highly trained team of credit controllers and collectors to the business.

Individual team members were assigned to particular customers to strengthen the relationship with customers and provide them with a consistent credit control partner, which in turn supported process efficiency and maximised cash collection rates.


Significant debt reduction

  • Collected approximately 70% of outstanding debts owed to the business within a very short timeframe.
  • Major cash flow improvement: increased collection rates by more than 200% (2015 compared to 2014)